Shipping policy

Return & Refund Policy

Thank you for shopping with POWKOW! We take immense pride in providing high-quality movie collectibles, props, and premium survival gear. If you are not completely satisfied with your purchase, we are here to help you resolve it quickly.

1. 30-Day Return Window

You have 30 calendar days from the date your item was marked as delivered by the carrier to initiate a return request. To be eligible for a return, your item must be unused, unaltered, and in the exact condition that you received it. It must also be inside its original, undamaged manufacturer packaging.

2. Return Shipping Costs & Procedures

Except in cases where an item arrives damaged or defective due to our error, the buyer is responsible for paying all return shipping costs. Shipping costs from your original order are non-refundable. Do not send items back to the origin address on your shipping label without contacting us first. Because we utilize a multi-location fulfillment network, your return must be routed to a specific regional center. Returns sent without an authorized RMA (Return Merchandise Authorization) cannot be tracked or refunded.

3. Special Provisions for Buy with Prime Orders

If you placed your order directly on our store using the Buy with Prime button, your return is backed directly by Amazon's fulfillment systems. To return a Buy with Prime order, navigate to your order confirmation email or log into your Amazon account orders page to generate your return label and find your nearby designated drop-off location.

4. Non-Returnable Items

Due to safety and the unique nature of our inventory, certain items cannot be returned. Emergency rations, water purification elements, or opened first-aid/medical components cannot be returned once the factory seals are broken. Highly customized, vintage, or limited-run movie prop replicas are final sale unless they arrive damaged in transit.

5. Damaged, Defective, or Incorrect Items

Please inspect your package immediately upon delivery. If your survival gear is defective or your collectible arrives broken, contact us within 7 days of delivery at contact@powkow.com. Please include your order number and clear photos of both the damaged item and the packaging. For validated transit damage, POWKOW will provide a prepaid return label and issue a full replacement or refund at no cost to you.

6. Refunds & Processing Time

Once your return package is received and inspected at our designated facility, we will send you an email notification confirming receipt. Approved refunds are processed automatically back to your original method of payment. Please allow 5–10 business days for your banking institution or credit card issuer to clear and post the refund balance to your account.